Things we are often asked
HAVE ANY QUESTIONS?
Here are the answers…
1) 📘 CATALOG — Only unique, custom-made pieces
Surely some images will have caught your attention… Well, know that what our catalogue doesn't show you is the next creation .
In our philosophy and way of being, we value unique pieces… the next one could be yours.
Take inspiration from what you've seen on our website or elsewhere: send us a photo, a sketch, or a drawing and we'll discuss the possibility of tailoring your furniture to your needs.
2) 🛠️ CUSTOMIZATION — How can I customize?
If your question is: “Can I customize a product from the catalog?”
The answer is yes! You can customize it in every aspect: size, color, accessories, shape, finish... and anything else you can think of.
(The only limit? Ours and your creativity!)
3) 🧾 THE QUOTE — How can I request it?
📱 Via WhatsApp
Attach a photo of what you like and include the measurements. You can also send us a sketch or drawing (JPG, JPEG, or PDF format).
Don't forget to specify the finish, color, or customization of the accessories.
4) 🚚 DELIVERY — How, where, when?
Delivery times will be agreed with you based on the production of the furniture.
They usually vary between 15 and 20 working days from the order date.
Who delivers? How?
We only use trusted couriers who will treat your furniture as if it were their own.
Unless otherwise agreed, delivery will be made to the ground floor , where accessible by the truck.
5) 💳 PAYMENTS
How much and when?
Upon placing an order, we ask for a 40% deposit as a mutual commitment.
The balance will be paid upon shipment or, in specific cases, upon delivery by prior agreement.
Accepted payment methods:
- PayPal
- Cash
- Wire transfer
- Cards
- Other methods subject to confirmation
📩 If you can't find the answers to your questions in this section , you can always contact us: we will do our best to answer your questions as soon as possible.
