Shipping policy

📦 DELIVERY

Important things to know

Delivery times for custom-made kitchens and furniture
All the furniture in the Store is handcrafted and reproduced upon request, with production and delivery times agreed upon with the customer.
Delivery times generally vary between 20 and 30 business days from the order date.

Delivery times for handcrafted furnishing accessories
By handcrafted furnishing accessories, we mean all those items we make upon request and ship promptly: wooden and metal stools, small tables and coffee tables, kitchen cabinets, various types of shelves, metal and wood accessories.
Delivery usually takes place within 5–10 business days from the order date.

Delivery times for mass-produced (non-handcrafted) items
Our production is almost entirely handcrafted, but in some cases we select and resell mass-produced items from industrial production—such as stools, chairs, or other accessories—always clearly marked as "mass-produced."
For these items, order processing is faster and generally occurs within 2–5 business days.

🚚 Packaging and Delivery
We carefully package each item, using cardboard boxes or pallets of various sizes, depending on the product purchased. Delivery is handled exclusively by selected couriers, who guarantee safe and careful transportation.
Unless otherwise agreed, bulky items are delivered to the ground floor, provided it is accessible by truck.

🛠️ Delivery with Assembly
For furniture with agreed assembly, delivery is made via our vehicles, accompanied by fitters. They will take care of delivery to the floor (if necessary) and assembly.
In this case, production, transportation, and assembly times are defined in the contract and clearly indicated in the overall cost estimate.