Refund policy
IL BAULE DI NONNA ELVIRA, being a manufacturer of "exclusively" furniture manufacturer, (makes use of art. 59, letter c) of the consumer code, which eliminates the right of withdrawal in the hypotheses in which the property sold was done "Tailor -made" or "personalized" based on the choices of the end customer.
The ratio of the standard is to prevent a good produced by us by following the specific requests of the consumer, created from scratch specifically behind his punctual request, is then returned without reason to the sender, putting the company in difficulty due to the impossibility of reselling it himself to third parties, to regenerate it or find a new market on which to place it.
The regulatory dictation not given to interpretative doubts and defines the limits of the expression "personalized" expression, in this sense, all the products visible on our site are in fact "customized and tailor -made", is the customer he chooses, The wooden essence, shape and style, size, finishes and color, therefore the right of withdrawal and refund are not accepted.
All the articles in our store have nothing standard, even if you want to buy an article, present in the showcase, will never be the same but similar, those who buy without a prior telephone contact, any article present in the product categories present in our store It is considered aware of the fact that the purchased item is produced from time to time and is not present in stock, therefore consciously accepts the contractual form and cannot in any way appeal to the right of withdrawal, therefore the return of the object will not be possible and let alone pretend the refund.
For example, there are those who consider that good that are simply special because they are the result of personal choices (on accessories, on the color, material) of the customer.
This perspective, however, is incorrect.
On this point, the AGCM has expressed several times, which explained how the "customization" is, in reality, a very precise concept, not susceptible to be variously understood.
Art. 45 of the Consumer Code clearly defines the personalized assets those products born following "the indications of the consumer", not prefabricated or contemplated as "variant", but produced on the basis of a choice or individual, exceptional decision, applied concretely to the asset by the supplier .
The adaptation of the goods to the customer's personal taste does not coincide with the "customization" unless the good, at the request of the customer, is modified irreversible and exceptional (precisely, "customized").
Among the best known pronouncements, the one that refers to provision no. 26820 of 25 October 2017, with which the Authority specified that the specifics requested by the customer on the color, material and special elements already envisaged in the list by the supplier, cannot be considered, by its nature, a request for customized production. In order for it to be, the further specificity of the consumer's request is needed and the exceptional nature of the orderly change, which has not been pre-contemplated by the professional and proposed in a rose of alternatives to the end customer.
IL BAULE DI NONNA ELVIRA, has no product list and will never have it, precisely for the nature of the extremely customizable items, ours is mainly a showcase to take inspiration, to make a furniture from scratch, the customer can download only one from the store Sort of accessories catalog and a finishes and colors catalog, to help it in the design choices.
Having said that, we would like to clarify that in the face of each purchase, there is always a cost estimate that is drawn up, from time to time by the trunk of grandmother Elvira and delivered to the customer for acceptance, where it is formalized as the article to be reproduced;
The cost estimate indicates: size, style shape, materials, accessories, finishes, any assembly costs, shipping and realization times; The cost estimate is often accompanied by a design of the product to be made, of a sketch of the environment to be furnished with relative measures (electrical pipes, etc.), environmental photos and example photos of similar products and photos of any accessible accessories To set up the furniture.
Hoping to have been clear the staff of, IL BAULE DI NONNA ELVIRA thanks.
The ratio of the standard is to prevent a good produced by us by following the specific requests of the consumer, created from scratch specifically behind his punctual request, is then returned without reason to the sender, putting the company in difficulty due to the impossibility of reselling it himself to third parties, to regenerate it or find a new market on which to place it.
The regulatory dictation not given to interpretative doubts and defines the limits of the expression "personalized" expression, in this sense, all the products visible on our site are in fact "customized and tailor -made", is the customer he chooses, The wooden essence, shape and style, size, finishes and color, therefore the right of withdrawal and refund are not accepted.
All the articles in our store have nothing standard, even if you want to buy an article, present in the showcase, will never be the same but similar, those who buy without a prior telephone contact, any article present in the product categories present in our store It is considered aware of the fact that the purchased item is produced from time to time and is not present in stock, therefore consciously accepts the contractual form and cannot in any way appeal to the right of withdrawal, therefore the return of the object will not be possible and let alone pretend the refund.
For example, there are those who consider that good that are simply special because they are the result of personal choices (on accessories, on the color, material) of the customer.
This perspective, however, is incorrect.
On this point, the AGCM has expressed several times, which explained how the "customization" is, in reality, a very precise concept, not susceptible to be variously understood.
Art. 45 of the Consumer Code clearly defines the personalized assets those products born following "the indications of the consumer", not prefabricated or contemplated as "variant", but produced on the basis of a choice or individual, exceptional decision, applied concretely to the asset by the supplier .
The adaptation of the goods to the customer's personal taste does not coincide with the "customization" unless the good, at the request of the customer, is modified irreversible and exceptional (precisely, "customized").
Among the best known pronouncements, the one that refers to provision no. 26820 of 25 October 2017, with which the Authority specified that the specifics requested by the customer on the color, material and special elements already envisaged in the list by the supplier, cannot be considered, by its nature, a request for customized production. In order for it to be, the further specificity of the consumer's request is needed and the exceptional nature of the orderly change, which has not been pre-contemplated by the professional and proposed in a rose of alternatives to the end customer.
IL BAULE DI NONNA ELVIRA, has no product list and will never have it, precisely for the nature of the extremely customizable items, ours is mainly a showcase to take inspiration, to make a furniture from scratch, the customer can download only one from the store Sort of accessories catalog and a finishes and colors catalog, to help it in the design choices.
Having said that, we would like to clarify that in the face of each purchase, there is always a cost estimate that is drawn up, from time to time by the trunk of grandmother Elvira and delivered to the customer for acceptance, where it is formalized as the article to be reproduced;
The cost estimate indicates: size, style shape, materials, accessories, finishes, any assembly costs, shipping and realization times; The cost estimate is often accompanied by a design of the product to be made, of a sketch of the environment to be furnished with relative measures (electrical pipes, etc.), environmental photos and example photos of similar products and photos of any accessible accessories To set up the furniture.
Hoping to have been clear the staff of, IL BAULE DI NONNA ELVIRA thanks.
